Leaving a show, or deleting your account

You can leave one show, or delete your Stage Company™ account altogether. Both are on your Account page: tap Account on Your productions, or Account settings & deletion… on My profile.

Leaving one show

Account → Your shows → Leave this show. If you have children in it, choose who leaves with you. Tap Leave and the show's name, then Leave the show.

Your place closes, your calls end, and the production team is told.
Tick Also delete the details given in this show to clear them now. Leave it unticked if you might come back.
Want to come back later? Account → Previously in → Request to rejoin, and an owner decides.
If you hold the show, you'll be asked to hand it on first. If you're its last owner, give someone else the Owner badge on People first.

Deleting your account

Keep a copy first: Account → What we hold about you → Download what's held about me.
Account → Delete my account. First tap Confirm it's you. Then tick the box, type DELETE in capitals, and tap Delete my account. We email you once it's done.

What it does:

Erases your contact details, date of birth, medical notes, emergency contact, measurements, programme bio and photo — and the same for any child you manage. Your away dates, reasons for missing calls, private costume documents, files you offered to the Library that are still waiting, and your copies in My script & score go too.
Closes your places in every show, releases your future calls, and signs you out everywhere.
What it erases leaves the app straight away, and is gone permanently, from our backups too, within 30 days, unless something has to be kept for a legal reason. It can't be undone, and we can't bring it back.

What stays with each show:

The show's own records keep your name and role: call sheets, attendance, show and rehearsal reports, incident reports, the Run of Show, the prompt book and the audit trail. They're the company's record of how the show was run.
A Working with Children Check you gave a production stays on its register, with the date you left.
Notes, memos, poll answers and chat messages stay with the show, with your name on them — an anonymous poll's answers never show a name.

If something is still in your name

A production you hold, a show you're the last owner of, or a company you're the only owner of while one of its shows is running, has to be sorted first: hand it to someone else, or delete it. The page shows each one under Still in your name.

If you pay for the company's plan, your card comes off and isn't charged again. The plan ends at the close of the period paid for, unless another owner puts their own card on.