Privacy and safety

What you put in Stage Company™ is seen only by active members of your production — never by the public or by other productions, and it's never sold or used for advertising.

Who sees what

Other members see an "Under 18" label, never a date of birth.
You choose who sees your email, phone, emergency contact and medical notes, on My profile.
A show's chaperones see the emergency contact and medical notes of anyone under 18, so they can look after them.
Where a show keeps attendance, its chaperones also see who's marked present, late or absent at each session, for a headcount.
Chaperones can file an incident report from a session's page. They see only the ones they filed, and can amend those.
Your copies in My script & score are yours alone.
Leaving a production ends your access to it straight away.

If something's wrong in your show

Someone bothering you in a one-to-one chat: tap the names at the top of the chat, then Block in chat → Block. They can't start a chat with you or add you to a group, you won't see their messages, and they aren't told. Calls, memos and notes still reach you. To undo it, open Blocked in chat at the foot of Chat and tap Unblock.
Tell your production team. They run the show, and its owners can remove someone from it.
Something unlawful, a young person at risk, or an account that's been taken over: email safety@stagecompany.app. If anyone is in danger right now, first call your local emergency number (000 in Australia, 111 in New Zealand, 911 in the US and Canada, 999 in the UK, etc.).
Your work posted without permission: email copyright@stagecompany.app. Copyright notices lists what to include.

Reporting a message or a Library item

In a chat, tap the names at the top, then Report it at the foot of In this chat. On a Library item, Report it is the last thing on its page. In a chat, pick who and tick their messages. Then choose what's wrong, say what happened in a sentence or more, tick that it's true, and tap Send report.

Bullying or harassing someone, Hateful, threatening or violent and Something else that breaks the rules go to the show's owners, who read them in People → Reports. If it's about the show's only owner, you choose an administrator to send it to instead. If the owners file it as an incident report, the production team can read what you reported, but not your name. In a one-to-one chat, they may still be able to tell it was you.
Puts a child in danger, or is sexual and involves a child goes to Stage Company™ and the owners, never to the person it's about. What you reported is kept for evidence straight away.
Reports aren't anonymous: the owners see your name. The person you report isn't told who reported it, and the messages you reported are hidden for you.
Once it's dealt with, you're told: Your report was read says what was done, never who decided. For the most serious kind it's Stage Company™ read your report. Think it breaks the law? Email safety@stagecompany.app.

One-to-one chats with under-18s

A production's owners choose how chat works in Settings → Chat. Ask for a second adult means an adult can't chat one to one with someone under 18 unless a second adult is in it. At a school it's called Keep staff and students apart one to one: a member of staff can't chat one to one with a student unless a second member of staff is in it. Every new show starts with it on, and its owners see it at the top of Chat, with Change. Shows set up earlier keep the setting they had.

What Stage Company™ can and can't see

We can't see inside your productions. If you've asked us to look at something, a company owner lets us in from Account → Stage Company™ support → Let Stage Company™ support in. It lasts seven days and closes by itself, or sooner with Close it now. Every owner can see it.
While we're in, we appear on People as App Developer, the audit trail shows when we came in, and our changes are recorded like anyone's. We see what a member of the production team sees, except medical notes, emergency contacts and the reasons people give for being away.
Even then, we can't open Chat, your copies in My script & score, measurement cards, Incident reports or People → Reports, and we can't use the Master data export or download any register.
Companies that joined before paid plans began: our developer can open a production to fix problems at any time, and appears on People the same way.
Medical notes, emergency contacts and Working with Children Check numbers are encrypted inside our database, on top of the encryption our hosts apply.

The full detail is in the Privacy Policy.