For owners: your records, and deleting a production

A production's owners can take its records out of Stage Company™ at any time, and must before it can be deleted.

Master data export

Settings → Master data export → Review & export. It takes everything out as files: the company, medical and emergency, measurements, Working with Children Check and Terms acceptance registers, incident reports, attendance, show, rehearsal and tech reports, the Run of Show, the schedule and calls, box office, the costume plot, memos, polls, notes rooms, availability, the audit log, the cast and band maps, and the Library files in the kinds you pick. Private messages between members are never included.

• Every download of a sensitive register is written to the audit trail, and the other owners are told.
• The Working with Children Check register has its own door: Export the WWCC register.

Deleting a production

Only the owner who holds the production can delete it: Settings → Delete this production.

1. Step 1 — take your copy. Download each record listed: the Company register, the Medical & emergency register, the Measurements register, the WWCC register, incident reports, attendance and the audit trail. Each must be your own download, from the last 24 hours, and unchanged since.
2. Step 2 — confirm. Type the production's title, tap Delete this production…, then Delete the production.

Everything in it leaves the app straight away, and is gone permanently, from our backups too, within 30 days, unless something has to be kept for a legal reason. There's no undo. A deletion receipt listing when you took each record goes to you and every owner. Private conversations are never exported — not even to you.

Might you come back to it? Settings → Pause or archive instead.

When a member asks about their information

Members can download what's held about them, correct it, clear it from a show they've left, or delete their account themselves (see What we hold about you). To take someone out of a show they're still in: People → Remove, then People who have left → Clear their details…

Reports from members

People → Reports (owners only) holds members' reports about chat messages and Library items. Each one offers Hide the message (or Hide the photo, and so on), File as an incident report, or No action needed. Whoever sent it is told what you decided, never who decided. The most serious kind comes here too, marked Urgent, and Stage Company™ has it as well.